Title VI Public Notice

As a recipient of federal funds, Kern Transit has certified and provided assurances that it will fully comply with Title VI of the Civil Rights Act of 1964.  Kern Transit is committed to ensuring that no person shall be denied participation in its services or denied the benefits of its services on the basis of race, color or national origin, as protected by Title VI of the Civil Rights Act of 1964.

No person or group of persons shall be discriminated against with regard to the routing, scheduling or quality of transportation service that Kern Transit provides on the basis of race, color, or national origin.  Frequency of service, age and quality of vehicles assigned to routes, quality of stations serving different routes and location of routes may not be determined on the basis of race, color or national origin, in full compliance with Title VI.

If you believe you have been the subject of discrimination based on race, color or national origin, while using Kern Transit services, you may file a complaint.

TITLE VI COMPLAINT PROCEDURE

Introduction

As a recipient of federal dollars, Kern Transit is required to comply with Title VI of the Civil Rights Act of 1964 and ensure that services and benefits are provided on a non-discriminatory basis. Kern Transit has in place the following Title VI Complaint Procedure which outlines the process for receiving, reviewing and resolving Title VI complaints. This Procedure is consistent with guidelines found in the Federal Transit Administration Circular 4702.1B, dated October 1, 2012.

 

Submitting a Complaint

Any person who believes she or he has been discriminated against on the basis of race, color, or national origin by Kern Transit may file a Title VI complaint by completing and submitting the agency’s Title VI Complaint Form. Please review the following documents before completing the form:

Title VI Public Notice

Title VI Complaint Procedure

Title VI Complaint Form (English)

Title VI Complaint Form (Spanish)

The Form can be mailed to:

Kern Regional Transit
Title VI Compliance Coordinator
2700 M Street, Suite 400
Bakersfield, CA  93301

A complaint may also be made in person at the above address, Suite 275B.
A complaint can be phoned to (661)862-5078

 

Investigation of Complaints

Kern Transit investigates complaints received no more than 90 days after the alleged incident. Kern Transit will only process complaints that are complete.

Within 10 business days of receiving the complaint, Kern Transit will review it to verify the incident occurred within Kern Transit’s jurisdiction. The person submitting the complaint (complainant) will receive a letter informing her/him whether or not the complaint will be investigated by Kern Transit. Kern Transit will take no more than 30 days to investigate the complaint. If the investigation will take longer than 30 days, the complainant will be notified as to the cause of the extension.

If more information is needed to resolve the case, Kern Transit may contact the complainant. The complainant has 10 business days from the date of contact to send the additional information to Kern Transit. If Kern Transit is not contacted by the complainant or does not receive the additional information within 10 business days, Kern Transit can close the case.

A case can also be closed if the complainant states verbally or in writing that he/she no longer wishes to pursue the investigation.

After a review of the complaint, one of two letters will be sent to the complainant: either a closure letter or a letter of finding (LOF).  A closure letter summarizes the allegations and states that there was not a Title VI violation and that the case will be closed. A LOF summarizes the allegations and the interviews regarding the alleged incident, and explains whether any disciplinary action, additional training of the staff member, or other action will occur.

Appeals

If the complainant wishes to appeal the decision, she/he has 10 business days after the date of the letter to do so.  The complainant must contact the Title VI Compliance Coordinator at the address / phone number listed above.